CHANGING/CANCELLING ORDERS
We would be happy to change or cancel your order provided we receive your request within 30 minutes of placing your order and if your order has not yet been processed. ABSOLUTELY NO CHANGES OR CANCELLATIONS AFTER 30 MINUTES. Please notify us immediately by email AND voicemail if you would like to change or cancel your order. We will do our best to help.
If we are unable to make requested changes or cancel an unwanted order, you can request a return authorization and return the unwanted items or the entire order subject to our normal return policies. You will be responsible for return shipping charges.
REFUSED SHIPMENTS
Before your order is delivered, if you decide you no longer want it, the best thing to do is to accept delivery of your package then go to our website and request a return authorization and follow our normal return policies. This will minimize your shipping charges and avoid assessment of the refusal fee.
If delivery of your order is refused for any reason, upon return of the shipment to us we will process the refused order as a return for a refund. Cost of shipping to you, plus cost of return shipping to us, plus a $20 refusal fee will be deducted from your refund. If the dollar amount of the refund due is negative, no refund will be issued.
CREDIT CARDS
We currently accept most major credit cards including VISA, MasterCard and Discover issued by a United States bank. We do not accept international credit cards. You will need your credit card number, expiration date, CVV code (on the back) and the billing address when you place your order. To ensure maximum data security, phone orders cannot be accepted.
PAY PAL
Buyers shipping to a Seller Protected PayPal address in the United States may place orders using PayPal. Using e-Check’s will delay shipment of your order until PayPal notifies us the e-Check has cleared.
ADDRESS VERIFICATION
We strive to protect our customers and eliminate fraud. Orders will not be shipped until we verify your billing address and credit card information. Requesting your order be shipped to your credit card billing address or a Seller Protected PayPal address simplifies our verification process and will speed up order processing. Shipping to a different address may delay the processing of your order and increase the delivery time or result in cancellation of your order.
USE OF WEBSITE
Motorcyclecloseouts.com is intended for use exclusively within the United States of America and at US military locations throughout the world. If you are not on US soil or on a US military base, please discontinue use of this website immediately. We do not ship outside of the lower 48 states. Currently we do not ship to Alaska, Hawaii or Puerto Rico. Only small packages can be shipped to APO addresses.
BACK ORDERS
Sorry no back orders. We don't want to charge you for an item that may take an extended period to arrive.
PRODUCT AVAILABILITY
Many of our products are closeout items and therefore are subject to availability. Once a closeout item is gone, it’s gone, so don’t delay when ordering.
We make every effort to keep our inventory figures up to date, but sometimes our inventory or our supplier’s inventory may be off. If a product you purchased is no longer available when pulled for shipment, your credit card will not be charged. We will not ship a partial order without your approval.
If one or more matching apparel items, such as a jersey, gloves and pants set, are out of stock, we will contact you to discuss options before shipping your order. We will do our best to find a matching set of quality products for you.
SHIPPING & HANDLING
Most orders ship via UPS or UPS Surepost. Small packages may ship via USPS Priority Mail. Delivery typically takes 3 to 7 business days from the order date, but can take up to 10 business days. Any delivery taking longer than 10 business days is subject to our 5-Star Guarantee. Business Days are defined as weekdays, Monday through Friday, except holidays when we and/or our carriers are closed. Please allow an extra day or two for delivery during the holidays (12/1 - 1/5) due to heavy carrier volume. Any order received after 1:00 PM Central Time may not be processed until the next business day.
PRICING
NO GAMES! We do our best to bring you the lowest possible prices on closeout and newly released merchandise right up front. If you find a lower price on the same product somewhere let us know BEFORE you buy, and we’ll see if we can find a way to reduce our price for all our valued customers.
Occasionally everyone makes an honest mistake; therefore, we apologize in advance for any pricing errors caused by clerical mistakes and reserve the right to correct them. Because these are mistakes, we are not obligated to sell products at erroneous prices. Please let us know immediately if you think an item is mismarked.
MANUFACTURER’S WARRANTY
All products, unless clearly designated as "Blemished," are brand new in their packaging, unused, first-quality products and carry the full factory warranty from the manufacturer. MotorcycleCloseouts.com nor Rider Approved LLC provide any warranty of any kind on any product sold on this website, but we will do our best to help you resolve any product issues with the product manufacturer and/or distributor.
Many manufacturers prefer to work directly with the customer to resolve warranty claims. Manufacturers have the final say and will repair or replace an item at their discretion. If you feel you have a warranty claim feel free to contact us for help, but do not return defective products to us. All returns must be pre-authorized and have a return authorization number attached. In most cases shipping will be the responsibility of the customer, but sometimes the manufacturer will cover shipping the item back to you.
BLEMISHED ITEMS
Blemished items are not covered by a manufacturer’s warranty and are sold “AS IS”. Blemished items will be clearly identified. Many of these products are not actually defective but are dirty, scratched or marred. Every effort will be made to describe and photograph all product defects or problems. Please feel free to contact us to discuss any blemished item in detail before purchasing it.
WRONG, DAMAGED, DEFECTIVE, INCOMPLETE OR MISSING ITEMS – REPORT WITHIN 48 HOURS
We always strive for perfection, but sometimes mis-ship happens. If an item(s) you receive from us is wrong, damaged, defective, incomplete or missing please notify us via e-mail at help@MotorcycleCloseouts.com within 48 hours of delivery with a detailed description of the issue. Make sure you save the shipping box and all packing material in case the carrier wants to examine it. Please include pictures of the issue including tags with part numbers of the item(s). The total size of emails with pictures needs to be 9MB or less. Failure to notify us within 48 hours constitutes your acceptance of the item as delivered.
RETURN PERIOD - 30 DAYS
You must obtain a Return Authorization (RA) before returning any items. Any items returned but not listed on the RA may be refused. Returns must be received at Motorcycle Closeouts within 30 days of original shipment to customer. Holiday Extension for gifts purchased after November 15th: returns must be received by January 15th of the coming year.
WHAT IS ELIGIBLE TO RETURN
All items unless otherwise noted may be returned for Motorcycle Closeouts Store Credit or a Refund to your original payment source. Some items are not eligible for return including: eyewear, hats, do rags, balaclavas, neck tubes, face masks and coverings, undergarments, electronics, DVD’s, lighting, STACYC products, and any other items specifically excluded on our website.
Only new, unworn items with their associated packaging, tags, documentation, etc. in their original, new, complete, clean, undamaged, unworn and re-sellable condition may be returned. Individually packaged helmet face shields and inserts must be unopened. When an item is not received in this condition, at our discretion we may refuse the item entirely or deduct cleaning, repackaging or other fees from your store credit or refund. These reconditioning fees typically range from $5 to $20 per item. Please return everything exactly like you received it from us, because we hate charging these fees.
HOW TO OBTAIN A RETURN AUTHORIZATION (RA)
To request an RA, login to your account and select the correct order from your order history. Select the items you wish to return and why you would like to return the items. Read and follow the instructions on the screen. Put the packing slip we sent with your order inside the box with the items you are returning. Write your order number on the outside of the box, preferably in several places.
If Store Credit is selected, the Store Credit will post to the account used to purchase the items. If Refund is selected, the refund will post to the payment method used to make the original purchase.
PACKING AND SHIPPING YOUR RETURN
Write your original order number on the outside of the shipping box with a marker or your package will be refused. Put the packing slip we sent with your order inside the box with the items you are returning. Ship only items selected on the online RA form as all other items will be refused.
We recommend you ship via UPS or FedEx with full insurance (do not pay for signature required as deliveries to a business require a signature). If you ship via United States Postal Service send with signature required.
All returned item(s) must be carefully and securely packed in a generic corrugated cardboard shipping box with the RA number written clearly on the outside of the box. Mailer envelopes may be used for small unbreakable items such as t-shirts or MX gloves. The manufacturer’s product packaging (helmet box, boot box, glove bag, etc.) is considered part of the product itself and does NOT constitute a proper shipping box.
Helmet Returns: Helmets require special care when shipping. Helmets must be inside their protective bag, shield closed, right-side-up in the manufacturer’s box with any and all supplied protective shipping material, including shield protector. The manufacturer’s box should then be placed inside a proper shipping box with protective padding, foam peanuts or packing paper to ensure a snug, secure fit. Helmets returned damaged or scuffed will be refused.
Return shipping is the responsibility of the customer. Outbound shipping and handling charges are never refunded or credited, unless we shipped the wrong item.
PROCESSING YOUR RETURN
Please allow up to 7 days for us to process your RA after it has been delivered. It usually only takes a few days except during peak times. To check the status of your return go the online Order History or watch for email updates.
Refused items will be shipped back to the customer at the customer’s expense and the item(s) will no longer be eligible for return. Return shipping and handling on refused items is $30.00 per item and must be paid by the customer via credit card or PayPal within 4 business days of notification. If the return shipping and handling is not paid within 4 business days, the customer will forfeit the item(s) and it will be thrown away.
MOTORCYCLE CLOSEOUTS STORE CREDIT
Returning an item for Store Credit makes it super-easy to order your replacement items. The Store Credit will be posted to your online account for use on future purchases at Motorcycle Closeouts. Please note that if you select Store Credit, your funds are no longer eligible for refund. Your Store Credit will expire 1 year from the original date of purchase. Let's face it, if you don't use it within a year, you never will. So don't procrastinate. Use that Store Credit right away!
REFUNDS
Refunds can only go back to the original payment source. If you paid for part of your order with a Motorcycle Closeouts Store Credit, that portion is not eligible for refund and will be returned to Store Credit for use on a future order.
ACCESSIBILITY AND ASSISTANCE
We work hard every day to offer the best closeout motorcycle, scooter, ATV, SXS, snowmobile and bicycle apparel and accessories on the web. Everybody deserves to have access to these great deals, so we’ve put a lot of effort into making our website easy to browse through thousands of products and complete your purchase using a wide variety of payment and short-term financing options.
If our website proves to be difficult to shop, navigate or checkout for any reason, please let us know. We always appreciate customer feedback to help us improve the shopping experience for everyone. Please email your suggestions to help@motorcyclecloseouts.com.
We all know that computers and screen readers can be uncooperative sometimes. If you would like assistance shopping or placing your order please call our special accessibility line at 816-532-5334 Monday through Friday from 10 AM to 6PM. You can always leave a message 24/7 or send an email to help@motorcyclecloseouts.com and we’ll get back with you as soon as possible.
COPYRIGHT
The entire contents of this site copyright 2023 by Rider Approved LLC. Any reproduction in whole or in part in any form by any means is prohibited.
Terms & Conditions updated 2/20/2023